Missed call recovery for private dental & orthodontic practices across the UK

Every missed call
is a patient you'll never see.

A missed call from a £3,000 Invisalign enquiry doesn't wait around — they call the next practice. The moment you miss a call, Northavian texts the patient back instantly, captures their details, and gets them booked in or requesting a callback. That's the whole job.

See how it works ↓

Without Northavian

Calls missed18
Called back3
Patients lost15
Treatment value lost~£10.5k

With Northavian

Calls missed18
Texted back18
Patients booked14
Treatment value protected~£8.4k

Illustrative example, based on typical UK private treatment values

Right now, a patient is calling your practice. If nobody picks up, they're calling the next one in 60 seconds.

Why a missed call costs more in dentistry

Typical private treatment values across UK dental practices.

£2.5–3.5k

average value of a single Invisalign case

£2–3k+

typical cost of a single implant treatment

30s

how long it takes Northavian to respond

Treatment value ranges based on published UK private dental pricing guides, 2025–26.

What happens when you miss a call.

Watch how it works — plays automatically.

Missed call
9:41
5G

Incoming call

New patient enquiry

Mobile · Unknown

Missed call

Most practices lose patients here.

Decline
Accept
B

Northavian

Missed Call Recovery · Active now

LIVE

Northavian · 9:42 AM

Sorry we missed your call — we're with a patient right now but didn't want to leave you waiting. How can we help?

Patient · 9:43 AM

Hi, I wanted to ask about Invisalign — do you offer a free consultation?

Northavian · 9:43 AM

Yes, we do! We have a free Invisalign consultation tomorrow at 10:30am — would that work for you?

Patient · 9:44 AM

Yes, that's perfect.
Appointment confirmed
PatientSarah K.
EnquiryInvisalign consultation
TimeTomorrow 10:30 AM

The problem

A patient called.
Nobody answered.

In most dental practices, this call is gone for good. The patient rings the next number on Google. The consultation — and the treatment value — goes to a competitor. You never even know it happened.

Instant recovery

Northavian texts back
in under 30 seconds.

The moment a call is missed, the patient gets a text from your practice's number. They stay in the conversation with you — not whoever else they were about to call.

The recovery

Details captured.
Appointment requested.

The system captures what the patient needs, proposes a time or arranges a callback, and gets it confirmed. By the time reception is free, it's already sitting in the diary.

The result

This month at a glance

Performance overview Jun 2026
Calls missed0
Texted back
0
100% response rate
Patients booked
0
of 15 calls
Treatment value protected
£0
this month

Your account looks like this after 30 days.

Our guarantee

If we don't recover more patients from missed calls in 30 days, we keep working until we do.

We only take on practices we're confident we can help. If Northavian hasn't measurably increased the number of patients recovered from missed calls within your first 30 days, we keep working at no extra cost until it does.

That's how confident we are that the system works — and it's why we have an honest conversation before we start, to make sure missed calls are actually costing your practice enough to be worth fixing.

30-day results commitment

If missed-call recovery hasn't improved, we keep working until it does — at no extra cost.

No long-term contracts

Monthly rolling. Cancel any time with 30 days notice.

Live within 48 hours

Connected to your existing practice number and active within two working days — no new phone line, nothing for your team to learn.

You don't touch any of it

We connect it, run it, and manage it. You get a monthly report and more booked patients.

Seen enough?

Book a free missed-call audit. No pitch. We'll show you exactly how many patients your practice could be losing every month.

Simple from day one.

Step 01

We check your numbers

A free 15-minute call. We look at your call volume and how many are currently going unanswered, so you know exactly what missed calls are costing your practice.

Step 02

We connect to your phone

Northavian connects directly to your existing practice number. No new line, no new number, nothing to install. Active within 48 hours.

Step 03

It runs itself

Every missed call is texted back within 30 seconds. Patient details are captured, and they're booked in or a callback is arranged — automatically, every time.

Step 04

You recover more patients

Fewer calls lost, more consultations booked, less time spent chasing callbacks. Most practices recover the monthly cost with a single extra patient.

Built to recover patients. Nothing else.

One job: turn missed calls into booked patients.

Without Northavian

Call log · Tuesday

9:42am · MobileMissed — no follow-up
11:15am · MobileMissed — no follow-up
1:30pm · MobileMissed — no follow-up
4:05pm · MobileMissed — no follow-up

Four missed calls, four patients gone. Nobody followed up because nobody knew.

With Northavian

Call log · Tuesday

9:42am · MobileTexted back · Booked
11:15am · MobileTexted back · Booked
1:30pm · MobileTexted back · Callback requested
4:05pm · MobileTexted back · Booked

Same four calls. Every one texted back within 30 seconds — three booked, one callback in progress.

This is the only difference we make. We don't touch your website, your branding, or your marketing.

Illustrative examples — based on typical missed-call volumes by practice type

Invisalign & Cosmetic Practice, Leeds

Missed calls / month23
Texted back & booked19
Value protected~£11k

Implant Dentistry Clinic, Manchester

Missed calls / month16
Texted back & booked13
Value protected~£14k

Private Dental Practice, Surrey

Missed calls / month31
Texted back & booked26
Value protected~£9k

Simple, specialised pricing.

One system. One job: recover patients from missed calls.

Standard

Missed Call Recovery

£497 /month

Most practices recover this with a single extra patient.

01Missed-call text-back within 30 seconds
02Patient details captured automatically
03Booking link or callback request sent instantly
04Automated follow-up until the patient responds
05Monthly performance report
Most Popular

Premium

Recovery + Live Answering

£997 /month

For practices that want every call answered, not just texted.

•Everything in Missed Call Recovery
•Live call answering for overflow & out-of-hours calls
•Qualifies the patient and books directly into your diary
•Runs 24 hours a day, 7 days a week
•Priority support and ongoing optimisation

No setup fees. No long-term contract. Connected to your existing phone number within 48 hours.

Questions we get asked every time.

Not at all. We connect it to your existing phone number, set it up, and run it. You get a monthly report showing what was recovered — you and your reception team don't touch any of it.
No. It catches what your reception team can't — calls missed when they're with a patient, on lunch, or after hours. It works alongside your team, not instead of them.
Most answering services just take a message and wait for someone to call back. Northavian texts the patient within 30 seconds, captures what they need, and gets them booked or a callback arranged automatically — no manual call-backs required.
Two working days. We connect to your existing practice number — no new line, no new number, nothing for your team to learn.
That's what the free audit call is for. We'll look at how many calls you're actually missing first — if it isn't enough to justify the cost, we'll tell you honestly. No hard sell, ever.
No long-term contracts. Monthly rolling, cancel any time with 30 days' notice. We keep clients because the system works, not because they're locked in.
No — we work with private dental and orthodontic practices across the UK. Everything connects and runs remotely, so location doesn't matter.
Yes. We're mindful of GDC advertising standards and patient data handling throughout — from message wording to how patient details are stored.

Ready to stop losing patients to missed calls?

Book a free missed-call audit. No pitch, no pressure. We'll give you an honest look at how many patients your practice could be losing every month — and most people leave with a clear answer either way.

Free · No obligation 15 minutes No sales pitch